Terms and Conditions of Contract

We invite you to learn all the necessary information regarding the electronic transactions you make on this website.

Pepa Bonnín Joyas is committed to transparency and clarity in the commercial transactions carried out on this portal, guaranteeing a space committed to the rights of users and customers. Therefore, we recommend that before purchasing any of the products we make available to you on this website, you read these conditions and the terms that apply to the provision of services offered by PEPA BONNÍN JOYAS, which are part of its main activity of selling jewelry .

These contracting conditions govern the relationship between María José Bonnín Galmés and the clients of the PEPA BONNÍN JOYAS site.

Pepa Bonnín Joyas reserves the right to modify or change these terms at any time. If the modifications constitute a substantial change to the terms, Pepa Bonnín Joyas will notify you by posting an announcement on our website.

Services and/or products are available only to legal entities and individuals who are 16 years of age or older.

This website complies with the following regulations:

SELLER ID

Pursuant to Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), we provide you with the following information:

Company name : María José Bonnín Galmés

CIF/NIF : 43.058.678-X

Email : info@pepabonninjoyas.com

Registered office : C/ Campet, 27 – 07210 – Algaida (Baleares)

Its social activity is: Jeweler's

Purpose of the website: Online sales

FEATURES OF THE PRODUCTS OFFERED

PEPA BONNÍN JOYAS offers a wide and varied assortment of products. The products displayed at PEPA BONNÍN JOYAS are jewelry .

HOW TO PLACE AN ORDER

As a condition of placing any order, the customer must contact PEPA BONNÍN JOYAS and provide the information required for the purchase of the products available on this website. The order information you provide must be accurate, complete, and up-to-date at all times. Failure to do so constitutes a violation of these terms and conditions, which may result in the termination of the contract with María José Bonnín Galmés .

From the moment of acceptance, the client acquires the status of Client of PEPA BONNÍN JOYAS .

Orders must be placed following the steps provided by PEPA BONNÍN JOYAS, where you can choose the product and quantity you wish to purchase.

Discount coupons

Coupons or discount codes are for individual use only, are non-cumulative, and are subject to the expiration dates indicated. María José Bonnín Galmés reserves the right to cancel any promotion for individual or group customers if it is deemed to be abusive or inappropriate use.

PURCHASE VALIDATION

Once the purchase and payment have been made, PEPA BONNÍN JOYAS will send you an order confirmation by email .

Now's the time to check that everything is correct. If you don't agree with the information entered in the confirmation, you can request a change or cancel the order.

The customer's validation of the order expressly implies knowledge and acceptance of these specific terms and conditions as part of the contract. Unless proven otherwise, the data recorded by PEPA BONNÍN JOYAS constitutes proof of all transactions between PEPA BONNÍN JOYAS and its customers.

In case of needing any modification or cancellation, the communication must be made within the period of 24 hours from the order confirmation, via email: info@pepabonninjoyas.com and as long as the order has not been shipped.

PRICES AND PAYMENT METHOD

The customer agrees to pay for the products purchased from PEPA BONNÍN JOYAS using the payment methods accepted by PEPA BONNÍN JOYAS and for any additional amounts (including taxes and late payment charges, as applicable).

The prices applicable to each product are those indicated on the website on the date of the order, including, where applicable, VAT (Value Added Tax) for transactions within Spanish territory. However, pursuant to Law 37/1992 of December 28, which regulates this tax, the transaction may be exempt or not subject to it depending on the buyer's country of residence and their status (business/professional or individual). Consequently, in some cases, the final price of the order may differ from that shown on the website.

When making the payment, PEPA BONNÍN JOYAS will redirect you to the PEPA BONNÍN JOYAS payment gateway .

María José Bonnín Galmés accepts these payment methods:

By credit or debit card

We accept Visa, MasterCard…

You can make your payment immediately through our bank's secure SSL payment gateway. If any refund or order cancellation is necessary, the amount will be refunded to the same payment card. Your personal and banking information will be protected with all the security measures established by Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), with complete confidentiality.

PayPal

Payment for the order will be authorized through PayPal, but no funds will be withdrawn until PayPal verifies that it is correct. A PayPal account is required for this .

No other payment methods are accepted.

Payment is always 100% in advance of the order and will be shipped when we confirm payment.

VALIDITY OF PRICES AND OFFERS

The products offered on the website, and their prices, will be available for purchase as long as they are in the product catalog displayed on the website. Customers are requested to access updated versions of the website to avoid pricing errors. In any case, orders in progress will remain in their original condition for 7 days from the date of their placement.

SHIPPING AND TRANSPORTATION

Certified courier service from Correos ( State-owned Postal and Telegraph Company, SA)

National: €5.50
European Union: €7.60
Rest of the world: €9.00

Customs fees will be borne by the buyer.

Delivery times:

If the product is in stock, the order will be shipped immediately to the delivery address indicated by the customer and delivered within the specified time. transport by Post Office, which can range from approximately 2 to 14 days, from the moment the order is processed.

If there are any unforeseen issues with the delivery of your order, we will contact you via your email address, which we requested when you registered on the website, to find a solution. Alternatively, we could contact you by phone, if you provided it, or directly attempt a second delivery to the address provided. If we were unable to contact or deliver the product on the first or second visit, the customer will be responsible for contacting the carrier or PEPA BONNÍN JOYAS Internet, SL via email and will assume any additional costs that may arise for subsequent deliveries.

Orders will not be delivered to P.O. boxes . We reserve the right to hold orders with incorrect addresses. In any case, we will contact you using the information provided for any issues or questions that may arise during the processing of your order.

WARRANTY

We offer a one-year warranty, provided that the maintenance guidelines recommended by PEPA BONNÍN JOYAS are followed.

COMMON SYSTEM OF VALUE ADDED TAX OF THE EUROPEAN UNION

Pursuant to Law 37/1992 of December 28, which regulates this tax, and European Directive 2008/8/EC, the transaction may be exempt or not subject to this tax depending on the buyer's country of residence and their status (business/professional or individual). Consequently, in some cases, the final price of the order may differ from the price shown on the website.

The price of products sold by PEPA BONNÍN JOYAS includes Spanish VAT.

Prices for the Services may change at any time at the sole discretion of PEPA BONNÍN JOYAS . The Services do not provide price protection or refunds in the event of price reductions or promotional offers.

RETURN POLICY

Cancellations and/or refunds will only be accepted under the following terms.

Cancellation

Customers may cancel their order and request a full refund if it has not yet been shipped . To do so, please contact us as soon as possible using the contact form or send us an email to info@pepabonninjoyas.com and provide your information and order number.

Return

Our fresh produce selection, preparation, and packaging processes are very strict, and we guarantee that they are shipped without defects. Please carefully check that the seals securing your package have not been altered or damaged.

If the order arrives up to 24 hours later than agreed, the customer must accept delivery. If, upon opening the box, any damaged parts are found, they can open an incident using the contact form or send us an email to info@pepabonninjoyas.com with the name of the products and the number of damaged parts, as well as a photograph of them.
You must indicate the reason for the return on the delivery note in this regard.

Returns will only be accepted for orders with evidence of damage in transit, and any complaints must be made upon receipt of the order.

If the product arrives in poor condition, María José Bonnín Galmés will cover the shipping costs incurred for the return , provided that the products are in their original packaging and have not been fully or partially consumed.

To manage the claim, you must contact us before 24 hours and send us an email to info@pepabonninjoyas.com , indicating your name, order number and explaining in detail what happened.

Withdrawal

The right of withdrawal may not be exercised (except in the case of an error or defect in the contracted product or service) in the following cases provided for in Article 45 of the Commercial Law:

Contracts for the supply of goods that are made to the consumer's specifications or clearly personalized, or that, by their nature, cannot be returned or are likely to deteriorate or expire quickly.
Contracts for the supply of sound or video recordings, discs and computer programs that have been unsealed by the consumer, as well as computer files, supplied electronically, capable of being downloaded or reproduced immediately for permanent use.
And in general, all those products ordered remotely that are made to our specifications: clothing, photo development, etc., or that are susceptible to copying (books, music, video games, etc.).

The customer has the right to withdraw from the contract within a period of 14 calendar days without stating a reason and without incurring any costs other than those provided for in Articles 107.2 and 108, in accordance with the provisions of BOE-A-2014-3329. To exercise this right, a form is provided where the necessary information can be completed for processing the withdrawal.

How to return products in accepted cases:

To return a product in the cases provided for and accepted by this withdrawal policy, the following instructions must be followed:

Returns with postage due will not be accepted.
You must have notified PEPA BONNÍN JOYAS of your desire to withdraw and obtained the corresponding authorization before making the shipment.
You must download and complete the withdrawal form below. and send it along with the package.

You must place the product(s) in a properly packaged container. The return address is: C/ Campet, 27 – 07210 – Algaida (Balearic Islands)

You must take the package (with the attached withdrawal form) to a Post Office or courier company and request proof of shipment. You must keep this receipt until you receive the requested refund.

It is the customer's responsibility to retain all receipts and return the package by certified mail or any other means that allows proof of shipment date.

In the event of repeated returns or complaints due to poor condition or defective products from the same customer, PEPA BONNÍN JOYAS reserves the right not to make new shipments to the customer.

Return shipping costs will be borne by the customer . Refunds will be issued within 14 (fourteen) calendar days following the date we receive the returned product(s) at the specified address.

PEPA BONNÍN JOYAS will refund the customer using the payment method used when placing the order. This refund is subject to PEPA BONNÍN JOYAS 's right to retain amounts for returned products that are damaged. We will refund the amount paid for the returned product(s) less shipping costs (if applicable).

MODEL CLAIM OR WITHDRAWAL FORM

The customer/buyer may notify the claim or withdrawal either by email to info@pepabonninjoyas.com or by post to the address indicated on the withdrawal form.

Copy and paste this form, complete it, and send it by email or post .

The user/buyer may notify me of the claim, either by email to: info@pepabonninjoyas.com or by post to: María José Bonnín Galmés, C/ Campet 27 – 07210 – Algaida (Balearic Islands) If you wish, you can also use the following claim form:

To the attention of: María José Bonnín Galmés

C/ Campet, 27 – 07210 – Algaida (Balearic Islands)

Email: info@pepabonninjoyas.com

– The product:

– Acquired on:

– Username:

– User address:

– User signature (only if submitted on paper)

- Date:

– Reason for the claim:

EUROPEAN CONSUMER REGULATIONS

We inform you that the European Commission has created the first European platform for online dispute resolution, protected by the latest consumer law. In this regard, as operators of an online sales platform, we have a duty to inform our customers about the existence of an online alternative dispute resolution platform.

To access the dispute resolution platform, the customer must use the following link: http://ec.europa.eu/odr

AFTER-SALES SERVICE

We offer an after-sales service to resolve any issues with our products or shipments, providing the fastest and most effective service to our customers.

To contact us or to ask any questions, concerns, or complaints, you can use any of the following methods:

Postal address: PEPA BONNÍN JEWELRY C/ Campet, 27 – 07210 – Algaida (Balearic Islands)
Email: info@pepabonninjoyas.com

CONFIDENTIALITY

All information and documentation used during the contracting, development and execution of the services that regulate the relationship between PEPA BONNÍN JOYAS and the Client are confidential .

All information received from the client, whether images, emails, texts, customer login details, and passwords, will be treated confidentially and disclosure to third parties is strictly prohibited.

Confidential information shall not be deemed to include information disclosed by agreement between the Parties, information that becomes public for the same reason, information that must be disclosed pursuant to law or a court order from a competent authority, or information obtained by a third party not under any obligation of confidentiality. Both parties agree to comply with this duty of confidentiality indefinitely.

For more information about privacy, see our privacy policy .

LIMITATION OF LIABILITY

PEPA BONNÍN JOYAS reserves the right to make changes and updates to the information contained on the website, its configuration and presentation, access conditions, contracting conditions, etc. at any time and without prior notice. Therefore, the customer must access updated versions of the page.

The user/client is solely responsible for maintaining the confidentiality and security of the website and for all activities occurring on the website once it has been transferred by PEPA BONNÍN JOYAS . The client agrees to immediately notify PEPA BONNÍN JOYAS of any breach of portal security.

PEPA BONNÍN JOYAS will not be liable for any loss arising from improper or unauthorized use of its website.

The client agrees to hold PEPA BONNÍN JOYAS harmless from any and all claims, losses, expenses, damages, and costs (including direct, incidental, consequential, punitive, exemplary, and indirect damages), and reasonable attorneys' fees, resulting from any breach by the client/buyer of these conditions, whether or not considered material or immaterial; the use or misuse of the Services by you or any person acting on your behalf or using your account at PEPA BONNÍN JOYAS or for any material or immaterial violation of any third party rights, title, or interests.

Our sole responsibility will be to supply the product under the terms and conditions expressed in this contracting policy.

PEPA BONNÍN JOYAS will not be liable for any consequences, damages or losses that may arise from the improper use of the products supplied.

LANGUAGE

The language in which the contract between María José Bonnín Galmés and the Client will be concluded is Spanish.

JURISDICTION AND APPLICABLE LAWS

María José Bonnín Galmés and THE CLIENT shall be governed by Spanish law to resolve any dispute that may arise from access to or use of this website, and these general terms and conditions of use and contract are governed by Spanish law.

In accordance with Article 29 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, in electronic contracts between businesspeople or professionals, the parties submit, at their discretion, to the Courts and Tribunals of the User's domicile for the resolution of disputes and waiving any other forum.

Annex: CUSTOM PRODUCTS

FEATURES OF THE PRODUCTS OFFERED

María José Bonnín Galmés offers customization services for jewelry products .

The colors and materials of our personalized items may vary slightly from the samples displayed online, depending on availability. We always maintain the highest quality and design characteristics. In the case of second orders that are replicas of the first, please take this into account.

Offers will be marked as such and will be valid as long as they appear on your screen. These offers may be modified or canceled without prior notice.

CONDITIONS OF WITHDRAWAL

Withdrawal is the right of a consumer to return a good to the store within a legal period, without having to provide any plea or explanation, or incur any penalty.

In the case of products offered by María José Bonnín Galmés , since they are made according to customer specifications and personalized, the right to withdraw from the purchase is not allowed.

According to Law 3/2014, of March 27 , which modifies the consolidated text of the General Law for the Defense of Consumers and Users, the following are considered Exceptions to the Right of Withdrawal pursuant to Article 102 of the aforementioned law: the right of withdrawal does not apply to the delivery of:

Products that cannot be returned for hygiene or health protection reasons if they have been unsealed by you after delivery (e.g., cosmetic products), or that were, after delivery, inseparably mixed with other products.
Products that may deteriorate or expire quickly (for example, perishable foods or products subject to expiration dates) .
Sealed audio or video recordings or sealed software if they were unsealed by you after delivery;
Goods made to your specifications or clearly personalized.
A service on this website if it has been provided and you have agreed to its provision when you requested the service.
Digital content (including apps, digital software, e-books, MP3s, etc.) that would not have been delivered on a physical medium (i.e., not contained on media such as CDs or DVDs) if the buyer had consented to its execution at the time of delivery and without it being possible to withdraw from that moment.
Daily newspapers, periodicals or magazines with the exception of subscription contracts.
Alcoholic beverages whose price has been agreed upon at the time you placed the order and which cannot be delivered within 30 days, and whose actual value depends on market fluctuations beyond our control.

The exception to the right of withdrawal for digital or personalized products will apply in both cases.

RETURNS

We are committed to accepting returns and covering the return shipping costs ONLY in the following cases:

Sending one item instead of another
Defective item (has defects, stains, etc.) and has not been previously notified/informed.

If the conditions for return are met:

In compliance with current regulations, customers have 14 calendar days from the date of receipt to return an order in the two accepted cases. The product will be checked for normal condition and no signs of tampering.

To begin a return process, you must notify {E-MAIL} via email before submitting your order. We will provide you with the steps to send it back to us. We will not accept returns without the prior notification mentioned above.

If the reason for returning an order or part of it isn't listed above, we won't refund the price of the item or the return shipping costs. For example, if you aren't satisfied with the design, color, or quality of the item, etc.

María José Bonnín Galmés will not accept shipments with postage due or cash on delivery, and for which the shipping and return costs have not been paid.

The product must be in perfect condition with all its accessories.

If the return falls within the accepted conditions and its condition is verified, we will refund the order amount, less shipping costs, via bank transfer.